The Self-Organized Criticality of Customer System

Xiao-guang Luo ()
Additional contact information
Xiao-guang Luo: Harbin University of Science and Technology

A chapter in Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013), 2014, pp 595-604 from Springer

Abstract: Abstract The purpose of this paper is to explore the evolution law of crowd behavior of customers under the effect of Word-of-Mouth (WOM) by theoretical analysis on the nature of customer system and the effect of WOM. The integration of customers of a business unit is defined as customer system with the individual customer as sub-unit and the nature of the system is discussed. Then, the two dimensional cellular automation (CA) model is built and five experiment schemes are designed to simulate the aggregate crowd behavior of the customer group. The results generated from the research were quantitatively analyzed based on the concept of Self-Organized Criticality (SOC).

Keywords: Crowd behavior of customers; Customer system; Cellular automation (CA); Self-Organized Criticality (SOC); Word-of-Mouth (WOM) (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-40060-5_57

Ordering information: This item can be ordered from
http://www.springer.com/9783642400605

DOI: 10.1007/978-3-642-40060-5_57

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().