The Multilevel and Multiskill Labor Staffing and Scheduling Model for Data Entry Companies

Zheng Tan (), Feng Wu and Zheng-xiang Zhang
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Zheng Tan: Xi’an Jiaotong University
Feng Wu: Xi’an Jiaotong University
Zheng-xiang Zhang: Xi’an Jiaotong University

A chapter in Proceedings of 2013 4th International Asia Conference on Industrial Engineering and Management Innovation (IEMI2013), 2014, pp 773-781 from Springer

Abstract: Abstract Data entry, one of the basic businesses in service outsourcing, depends much on human resources. The companies need to reasonably choose and arrange staffs in order to deliver data production in time. In consideration of production process and staff skill, a two-step multilevel multiskill labor staffing and scheduling model was built. The results of the proposed model with the data from the company ICP indicated the availability of the model, which can improve the vendors’ capability and the significance of promoting development of the service outsourcing industry in China.

Keywords: Labor staffing and scheduling; Linear programming; Multilevel; Multiskill (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-40060-5_74

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DOI: 10.1007/978-3-642-40060-5_74

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