A Method of E-government Website Services Quality Evaluation Based on Web Log Analysis

Suozhu Wang (), Jianlin Zhang (), Fuze Yang () and Jia Ye ()
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Suozhu Wang: Capital Normal University
Jianlin Zhang: Capital Normal University
Fuze Yang: Capital Normal University
Jia Ye: Capital Normal University

A chapter in LISS 2013, 2015, pp 1157-1162 from Springer

Abstract: Abstract Data collections of evaluation index mainly rely on expert and questionnaire survey method in existing e-government website evaluation method, which makes the evaluation results have great subjectivity. In order to overcome the shortcomings of traditional evaluation methods, a synthetic index system which combined the subjective indexes with the objective indexes is proposed in this paper. And subjective index values are obtained by questionnaire survey and expert, objective index value is calculated by the web log analysis, statistical approach and financial statistics. The evaluation process of e-government website service quality is put forwarded based on this index system.

Keywords: Government portal website; Web log; Services quality evaluation (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-40660-7_173

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DOI: 10.1007/978-3-642-40660-7_173

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