The Customer-Focused Institution of Higher Education

Christian Schierenbeck ()

Chapter Chapter 9 in Fixing Higher Education, 2013, pp 119-129 from Springer

Abstract: Zusammenfassung Chapter 8 explored ways to successfully enroll students. This chapter focuses on practices designed to move students from enrollment to job placement. The first section of this chapter discusses the role of customer focus among business enterprises. The second section points to customer neglect in traditional higher education. The final section explores ways to design higher education around student success.

Keywords: Faculty Member; Student Evaluation; Business Enterprise; Student Success; Student Learning Outcome (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-3-658-00213-8_9

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