Terminological and conceptual foundation of investigation

Kristian Döscher (kristian.doescher@e-doescher.com)
Additional contact information
Kristian Döscher: KU Eichstätt-Ingolstadt

Chapter 2 in Recovery Management in Business-to-Business Markets, 2014, pp 9-43 from Springer

Abstract: Abstract On the basis of the research questions defined in paragraph 1.2, the present chapter establishes the terminological and conceptual foundation of the investigation to introduce the fundamental terms and concepts, which are considered in the course of the subsequent investigation (cf. figure 2.1).

Keywords: Recovery Activity; Service Failure; Consumer Market; Service Recovery; Justice Perception (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-05637-7_2

Ordering information: This item can be ordered from
http://www.springer.com/9783658056377

DOI: 10.1007/978-3-658-05637-7_2

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla (sonal.shukla@springer.com) and Springer Nature Abstracting and Indexing (indexing@springernature.com).