Quantitative investigation on recovery management in business markets

Kristian Döscher ()
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Kristian Döscher: KU Eichstätt-Ingolstadt

Chapter 5 in Recovery Management in Business-to-Business Markets, 2014, pp 99-178 from Springer

Abstract: Abstract On the basis of the insights derived from the qualitative investigation, chapter five presents the quantitative investigation on recovery management in business-to-business markets. More specifically, the relational consequences and financial consequences of recovery management in business markets are examined in the course of a cross-sectional, quantitative investigation (cf. figure 5.1).

Keywords: Relationship Satisfaction; Relationship Trust; Service Failure; Social Exchange Theory; Exchange Partner (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-05637-7_5

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DOI: 10.1007/978-3-658-05637-7_5

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