Longitudinal Study with Service Consumers in Higher Education

Benjamin Krischan Schulte ()
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Benjamin Krischan Schulte: Freie Universität Berlin

Chapter 4 in Staying the Consumption Course, 2015, pp 93-134 from Springer

Abstract: Abstract In the first step the adapted model of consumer lock-in in higher education is transferred to the empirical setting in Section 4.1. Following a qualitative evaluation through interviews, survey design and scale selection are discussed. As shown in Section 3.2, educational service provision and student retention have an extensive line of research that provided some of the selected scales for the empirical study.

Keywords: Social Integration; Visual Examination; Expectation Evaluation; Cognitive Dissonance; Evaluative Dimension (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-08788-3_4

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DOI: 10.1007/978-3-658-08788-3_4

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