Die Hotline und die Warteschleife

Bernd Luderer ()
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Bernd Luderer: Technische Universität Chemnitz, Fakultät für Mathematik

Chapter Chapter 45 in Facetten der Wirtschaftsmathematik, 2017, pp 126-128 from Springer

Abstract: Zusammenfassung Ein wichtiges Hilfsmittel bei der Analyse und dem Management von Callcentern ist die Warteschlangentheorie.

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-19188-7_45

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DOI: 10.1007/978-3-658-19188-7_45

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