Introduction of RPA Governance

Mario Smeets (), Ralph Erhard () and Thomas Kaußler ()

Chapter Chapter 6 in Robotic Process Automation (RPA) in the Financial Sector, 2021, pp 99-117 from Springer

Abstract: Abstract The following chapter deals with RPA governance and its implementation within an organisation. RPA governance should be one of the key aspects of any RPA implementation. At least if several processes are to be permanently automated and cross-departmental RPA use is planned. The chapter first clarifies the importance of RPA governance and distinguishes it from (general) IT governance. It then explains the specific components of RPA governance and possible procedures for introducing and establishing RPA governance in the organisation. One focus is the introduction of so-called RPA units. Both roles and tasks are defined within this framework. The final section is a discussion of RPA governance, RPA unit and the concept of the so-called Center of Excellence, which is often used in practice in connection with RPA.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-32974-7_6

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DOI: 10.1007/978-3-658-32974-7_6

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