Changes in Internal Communications Through the “Home Office” Working Model

Tatjana Zeman (), Mario Jooss () and Mario Situm ()
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Tatjana Zeman: University of Applied Sciences Upper Austria
Mario Jooss: University of Applied Sciences Salzburg
Mario Situm: University of Applied Sciences Kufstein

A chapter in Conference Proceedings Trends in Business Communication 2020, 2021, pp 85-101 from Springer

Abstract: Abstract This paper deals with the changes in internal corporate communication caused by home office. The research focuses on the maintenance of social inclusion, internal relationship structures and communication between employees in the regular work and home office model. The implementation took place in the form of qualitative interviews with employees of an Austrian technology company. The results show a reduced need for social inclusion (=social isolation), a deterioration of interdepartmental relationships as well as a reduction in (interpersonal) communication in the course of home office work. In internal corporate communication, therefore, targeted measures for a functioning home office are necessary.

Keywords: Internal corporate communication; Home office; Systems theory (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-33642-4_5

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DOI: 10.1007/978-3-658-33642-4_5

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