Customer Approach

Joachim G. Schäfer
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Joachim G. Schäfer: Duale Hochschule Baden-Württemberg Lörrach

Chapter 8 in Air Cargo, 2023, pp 247-262 from Springer

Abstract: Abstract The global air freight market is highly fragmented on the part of both carriers and their customers. The largest cargo airline, FedEx, had a market share of barely more than 7% in 2016. On the part of air freight forwarders, who represent the largest customers of cargo airlines, the picture is similar. The top 20 players represent a market share of just over 40%. Given this fragmented market, the players are trying to occupy and siphon off interesting segments with products and additional services.

Date: 2023
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DOI: 10.1007/978-3-658-38193-6_8

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