Lean Management in the Service Sector

Marc Helmold ()
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Marc Helmold: IU Internationale HS - Campus Berlin

Chapter 11 in Innovative Supplier Management, 2023, pp 149-155 from Springer

Abstract: Abstract In the case of services, the focus is not on the manufacture of a product or trade in products, but on the provision of a service as a service to the customer or as a service for customers. For the execution, a service provider will often have to use appropriate work equipment and products, such as hand tools, measuring instruments, cleaning agents or lubricants, but (as a rule) no new product is manufactured. A service is the process, action or activity performed by a person or group of persons for a customer or group of customers for which customers are willing to pay.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-39245-1_11

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DOI: 10.1007/978-3-658-39245-1_11

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