Responsible and Robust AI in Companies

Claudia Pohlink and Sebastian Fischer (sebastian.fischer@hwr-berlin.de)
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Sebastian Fischer: Berlin School of Economics and Law

A chapter in Work and AI 2030, 2023, pp 143-150 from Springer

Abstract: Abstract Artificial intelligence (AI) is spreading rapidly and permeating almost all areas of our lives—whether in the form of chatbots, newsfeeds, voice assistants or self-driving cars. Also in the economic work environment, AI is finding more and more fields of application. In addition to exploiting the advantages of AI technology to improve business performance, companies should also deal intensively with the associated risks in the future. Against the background of the application of AI at Deutsche Telekom, the authors explain in this article why trust in AI is so important and which approaches will be crucial for companies in the future to minimise risks and use AI in a trustworthy way.

Date: 2023
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DOI: 10.1007/978-3-658-40232-7_16

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