Impact of Process Mining on Competitive Advantage

Michael Hepp () and Carmen Schöllhorn
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Michael Hepp: Hochschule Furtwangen University, HFU Business School
Carmen Schöllhorn: Hochschule Furtwangen University, HFU Business School

A chapter in Praxishandbuch Digitales Management, 2026, pp 383-408 from Springer

Abstract: Abstract The primary purpose of this paper is to examine if the implementation of process mining significantly impacts a company’s competitive advantage based on the purposes and areas along the value chain in which it is applied. Therefore, an exploratory case study was conducted based on ten in-depth expert interviews containing representatives of various industries. The study highlights that process mining is recognized as an innovative and supportive approach to enhance process transparency facilitating the ease of identifying improvement areas along a company’s value chain on a holistic end-to-end perspective. Thus, businesses use process mining to yield the creation of monetary and non-monetary values by deploying an iterative cycle of continuous improvement. Hence, value potentials are realized by transforming actionable insights obtained into suitable actions serving as enablement for value capture. Despite that, process mining impacts organizations on different levels, whereas such impacts potentially affect a company’s competitive advantage through several paths. Implications for research and managerial practice focus on leveraging process mining for sustained value creation.

Keywords: Digitalization of business processes; Process mining; Artificial intelligence; Business process intelligence; Business process management; Competitive advantage (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-658-49581-7_31

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DOI: 10.1007/978-3-658-49581-7_31

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