The Path of Enhancing Customer Service Ability of Civil Aircraft Manufacturers

Lin Chen () and Qianlong Yu ()
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Lin Chen: Shanghai Jiaotong University
Qianlong Yu: University of Shanghai Science & Technology

A chapter in LISS 2014, 2015, pp 921-926 from Springer

Abstract: Abstract The study on customer service abilities of civil aircraft manufacturers is help to enrich theory of manufacturing servitization and to enhance the performance of civil aircraft manufacturers. Combined with the characteristics of the customer service of civil aircraft manufacturers, based on service economic theory, the main factors impact on customer service productivity of commercial aircraft manufacturers are combed. As a result, it is a effective path of enhancing customer service abilities of civil aircraft manufacturers that improve the rate of outputs over inputs of customer service productions, improve the satisfaction of employees, and ensure final qualities, pay attention to process quality, and improve the customer service power efficiency of civil aircraft manufacturers.

Keywords: Civil aircraft manufacturers; Customer service; Efficiency (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-662-43871-8_132

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DOI: 10.1007/978-3-662-43871-8_132

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