Customers’ Perceptions of Service Quality by TPL Service Providers in the United Kingdom — A Confirmatory Factor Analysis

Harlina Suzana Jaafar () and Mohammed Rafiq ()
Additional contact information
Harlina Suzana Jaafar: Loughborough University
Mohammed Rafiq: Loughborough University

A chapter in Research Methodologies in Supply Chain Management, 2005, pp 187-202 from Springer

Abstract: Summary Structural Equation Modeling (SEM), including Confirmatory Factor Analysis (CFA) is a statistical tool that is becoming increasingly popular in logistics research. The intent of this paper is to demonstrate the application of CFA in logistics research particularly in testing Mentzer et al. (1999) Logistics Service Quality (LSQ) instrument, a scale developed in the United States. This paper displays the value of CFA for scale development and testing with particular reference to dealing with missing data. The study is based on cross-sectoral mail survey of the customers of Third Party Logistics (TPL) providers in the United Kingdom (UK). With some improvement, it demonstrates the generalizability of LSQ scale across industries in the UK.

Keywords: Third Party Logistics; Logistics Service Quality; Confirmatory Factor Analysis; Missing Data; Testing and Mail Survey (search for similar items in EconPapers)
Date: 2005
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-1636-5_13

Ordering information: This item can be ordered from
http://www.springer.com/9783790816365

DOI: 10.1007/3-7908-1636-1_13

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().