A Fuzzy Measure of Satisfaction for University Education as a Key for Employment

Corrado Crocetta and Giuseppe Delvecchio
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Corrado Crocetta: University of Foggia
Giuseppe Delvecchio: Polytechnic of Bar

A chapter in Effectiveness of University Education in Italy, 2007, pp 11-27 from Springer

Abstract: Summary In this paper, we propose a fuzzy approach to measure the degree of satisfaction of graduates on the suitability of university education for working purposes. The indicators proposed come from two factors: the importance attributed to six aspects of university education and the quality of the service perceived by graduates. We use these indices to evaluate the first results of a telephone survey on a sample group of graduates at the University of Foggia. Using factor analysis, we show that all the aspects of university education can be summarised in just one dimension.

Keywords: Fuzzy indicators; Customer satisfaction; Graduates; University of Foggia (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-1751-5_2

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DOI: 10.1007/978-3-7908-1751-5_2

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