User Realities and the Future of e-government Services

K. Kutsikos () and G. Kontos ()
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K. Kutsikos: University of the Aegean
G. Kontos: University of the Aegean

A chapter in Information Systems: People, Organizations, Institutions, and Technologies, 2009, pp 31-38 from Springer

Abstract: Abstract The focus of this paper is to provide a perspective on the next-generation of e-government services, by exploring what citizen needs are currently not covered and describe how these needs can be accounted for. We first describe certain e-government citizen adoption models, widely considered as the basis of development of the current generation of e-government services. Survey results are also presented, highlighting the level of user satisfaction relevant to the usage of such services. We then focus on certain new realities that affect adoption and further development of e-government services and describe how these realities can be addressed by a new service development model. The main properties of this model are presented and its differentiating characteristics are analyzed, from a systems theory perspective.

Keywords: Civil Society; User Satisfaction; User Reality; Viable System Model; Online Channel (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2148-2_5

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DOI: 10.1007/978-3-7908-2148-2_5

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