Measuring the Performance of Italian Courts: The Role of IS Success

Luigi Lepore (), Rocco Agrifoglio () and Concetta Metallo ()
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Luigi Lepore: Parthenope University
Rocco Agrifoglio: Parthenope University
Concetta Metallo: Parthenope University

A chapter in Management of the Interconnected World, 2010, pp 241-248 from Springer

Abstract: Abstract The aim of this research was to develop a decision support tool to measure the performance of Italian courts. This tool consists of five perspectives for measuring court performance, four of which are based on BSC perspectives, and one on the IS success perspective. We believe that this decision support tool could respond to the needs of court managers and presiding judges to improve the effectiveness and efficiency of dispute resolution, and overall court performance.

Keywords: User Satisfaction; Dispute Resolution; Decision Support Tool; Judicial System; Balance Scorecard (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2404-9_28

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DOI: 10.1007/978-3-7908-2404-9_28

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