From User Practice to ERP Customization: Reversing the Process

Daniela Fogli () and Loredana Parasiliti Provenza ()
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Daniela Fogli: Università di Brescia
Loredana Parasiliti Provenza: Università di Brescia

A chapter in Management of the Interconnected World, 2010, pp 369-377 from Springer

Abstract: Abstract ERP systems are complex software packages, generally composed of a core part and a set of modules to be customized according to the company’s characteristics, needs and target market. However, ERP system customization is often a critical problem because it is usually carried out by “shaping” the company and its business processes according to a predefined ERP model, rather than vice versa. As a result, company’s managers and employees using an ERP system are often forced to reason about and work in some way different from what they are accustomed to. Such a situation frequently leads to ERP failures. This paper advocates the adoption of HCI methods to address these problems. Specifically, the paper presents an approach to ERP customization based on user-system dialogue specification and participatory design, in order to allow ERP users to participate in creating the interaction experience they would like to live with the system.

Keywords: Business Process; Domain Expert; Participatory Design; Enterprise Resource Planning; Visual Language (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2404-9_43

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DOI: 10.1007/978-3-7908-2404-9_43

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