Analyzing the Structure and Complexity of a service Provision Network: Potential Applications to Network Assessment

Miguel Ángel Sicilia Urban () and Manuel Jesús Prieto Martín ()
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Miguel Ángel Sicilia Urban: Universidad de Alcalá de Henares
Manuel Jesús Prieto Martín: Universidad de Alcalá de Henares

A chapter in Management of the Interconnected World, 2010, pp 45-52 from Springer

Abstract: Abstract Measuring service structure is a requirement to advance our scientific understanding of service provision. This paper describes a method to analyze some aspects of service complexity from the viewpoint of the number of collaborating elements and their relations. All these relationships determine to some extent the complexity of the service production and indirectly, its final quality and the possible incidents during service provision. The properties of these networks of collaborations are candidates to devise measures of structure and complexity that are meaningful for system design. The approach to measuring complexity in this paper provides an analytical framework for the assessment of the design of the service, focusing on critical structural points.

Keywords: Service Provision; Service Network; Service Complexity; Front Stage; Network Assessment (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2404-9_6

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DOI: 10.1007/978-3-7908-2404-9_6

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