Assessing the Business Value of RFId Systems: Evidences from the Analysis of Successful Projects

G. Ferrando (), F. Pigni (), C. Quetti () and S. Astuti ()
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G. Ferrando: Università Carlo Cattaneo – LIUC, Lab#ID
F. Pigni: Università Carlo Cattaneo – LIUC, Lab#ID
C. Quetti: Università Carlo Cattaneo – LIUC, Lab#ID
S. Astuti: Università Carlo Cattaneo – LIUC, Lab#ID

A chapter in Information Technology and Innovation Trends in Organizations, 2011, pp 91-98 from Springer

Abstract: Abstract The evaluation RFId business value has become widely recognized and compelling. However, both academics and practitioners are still striving to conceive and agree on a general model to frame its main components. From a rich review of the existing literature, this paper advances a model to evaluate the RFId business value on the base of (1) the objectives of the investment, (2) the results achieved and (3) the possible effects of contextual moderating factors. The model has been applied to assess 64 successful RFId projects presented at the last two editions of the RFId Italia Award. The results highlight that the main contribution of RFId systems to business value is expected and generated through the improvement in business process performances, whereas financial aspects obtain just little relevance. Taken together, these findings extend the RFId business value literature, by identifying and underlining the importance of the intangible benefits of an RFId system.

Keywords: Business Process; Intangible Benefit; Customer Perspective; Business Process Improvement; Business Process Performance (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-3-7908-2632-6_11

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