Information Technology Benefits: A Framework

Piercarlo Maggiolini ()
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Piercarlo Maggiolini: Politecnico di Milano

A chapter in Emerging Themes in Information Systems and Organization Studies, 2011, pp 281-292 from Springer

Abstract: Abstract Why, since the first applications of ICT, was and still is so difficult – if not quite impossible – to evaluate the productivity of ICT? In our opinion, mainly because – before any quantification – we need a clear and systematic view of the different economic benefits of the different applications of ICT. We present here a realistic and powerful framework by considering the different benefits resulting from the applications of ICT. In this approach, a categorization of benefits is presented as a useful guide for anyone who has to decide on investments in ICT.

Keywords: Transaction Cost; Enterprise Resource Planning; Work Tool; Enterprise Resource Planning System; Coordination Cost (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2739-2_22

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DOI: 10.1007/978-3-7908-2739-2_22

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