Business Intelligence in the Taps and Fittings Sector: Organizational and Technological Aspects

Roberto Candiotto () and Silvia Gandini ()
Additional contact information
Roberto Candiotto: University of Eastern Piedmont
Silvia Gandini: University of Eastern Piedmont

A chapter in Information Systems: Crossroads for Organization, Management, Accounting and Engineering, 2012, pp 295-302 from Springer

Abstract: Abstract Effective management of business information has become mission-critical in most enterprises. Companies are increasingly realizing the importance of a flexible, scalable, and fully integrated infrastructure, i.e. the platform for Business Intelligence (BI) strategies. In the latest few years, it has been proved that the effectiveness of processes for an efficient enterprise management led to a consistent realization of the business strategy. The application of the mentioned strategy in day-to-day activities became a crucial factor in today enterprise development. Enterprises need correct information, where strategic, tactical and operational decisions are based on, in order to ensure the strategy aligned with execution. Furthermore, enterprises need to provide an intelligence system and insights into the business processes. The main purpose of this paper is to demonstrate how organizational and technological improvements in controlling processes, might help companies to better understand their specific internal and external environment. The sector of the taps and fittings district of north-eastern Piedmont has been analyzed to display: The degree of maturity of both processes control and information systems, especially referred to the BI systems; The most significant Key Performance Indicators (KPIs); How existing informative systems can support the introduction of KPIs. The final objective is to build up a standard set of measures for this specific sector, useful for all companies willing to improve their processes management and, eventually, to implement the performance indicators in the BI system.

Keywords: Customer Satisfaction; Internal Process; Business Intelligence; Management Information System; Informative System (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2789-7_33

Ordering information: This item can be ordered from
http://www.springer.com/9783790827897

DOI: 10.1007/978-3-7908-2789-7_33

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().