E-Marketplaces for Professional e-Services: Trust, Reputation and Performance

Alberto Francesconi () and Claudia Dossena ()
Additional contact information
Alberto Francesconi: University of Pavia
Claudia Dossena: University of Pavia

A chapter in Information Systems: Crossroads for Organization, Management, Accounting and Engineering, 2012, pp 43-50 from Springer

Abstract: Abstract Currently, Professional Service Firms (PSFs) are becoming more and more important in a ‘knowledge-worker based’ society. This trend is supported by the development and diffusion of web-based technologies, encouraging firms to outsource a wider variety of business functions, especially those not included in the company’s core competencies. Many web-based platforms offering services for contractor management in the field of professional e-services emerged in these years. Reputation mechanisms are arising as key components for them because they help to build trust and to favour cooperation among loosely connected and geographically dispersed economic agents. In this work, we aim at exploring the relationship between online reputation of professionals (individuals, groups or PSFs, in brief PSFs) and their performance. We exploit one of the most widely used Web platforms for professional e-services and contractor management in the world, Elance. We try to reduce the research gap due to the fact that few previous works focused on e-marketplaces where rated and tested PSFs offer their e-services.

Keywords: High Earning; Business Area; Feedback Rating; Repeated Interaction; Lower Earning (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-7908-2789-7_6

Ordering information: This item can be ordered from
http://www.springer.com/9783790827897

DOI: 10.1007/978-3-7908-2789-7_6

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().