Action research:value chain analysis of the firm

Markus B. Baum

Chapter 4 in Service Business Costing, 2013, pp 51-73 from Springer

Abstract: Abstract To set up a value chain for the company, and further understand the main issues in the value chain, the researcher follows the following course of action, creating the action research portion of the study.

Keywords: Human Resource Management; Customer Relationship Management; External Cost; Cost Driver; Strategic Activity (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-3-8349-4444-3_4

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