Web 2.0 and Canada’s Public Sector:Emerging opportunities and challenges

Jeffrey Roy

A chapter in E-Government, 2010, pp 469-493 from Springer

Abstract: Zusammenfassung Governments at all levels are seeking to improve service delivery. Responding to both pressures and opportunities associated with new information and communication platforms and technologies, service transformation efforts are now commonplace. The most significant of these transformations have, until now: i) sought to integrate, rationalize and better align service offerings across traditional agency and jurisdictional boundaries; ii) are citizen-centred and feature multi-channel delivery with a particular emphasis on online delivery; and iii) make use of public-private partnerships to design and deploy the tools and processes necessary to realize these integrated and citizen-centred outcomes (Langford and Roy 2008b). Even as such efforts continue, however, new questions are being raised about how governments design and organize service offerings and the potential for new forms of collaboration with a wider range of stake-holders including the citizenry. The emergence of web 2.0 as a foundation for social networking and collective action is a critical driver of this new service frontier.

Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-8349-6343-7_23

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DOI: 10.1007/978-3-8349-6343-7_23

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