Models and Methods for Workforce Scheduling: An Application to Casino Operations

Christoph Staxk, Jürgen Zimmermann and Martin Morlock
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Christoph Staxk: TU Clausthal
Jürgen Zimmermann: TU Clausthal
Martin Morlock: University of Gießen

A chapter in Perspectives on Operations Research, 2006, pp 239-253 from Springer

Abstract: Abstract Labor costs become more and more important for a company’s success. This holds especially true for high-wage countries like Germany and for labor-intensive service industries like such as call centers or casinos. Efficient planning and allocation of personnel resources is therefore essential and quite a lot of models and methods for this so-called “workforce scheduling problem” have been developed thus far. Nevertheless, real problems are very different, complex, and specific. There exists no standard procedure to find optimal — or at least suboptimal — solutions (if the complexity of the problem is too great for exact algorithms). The formulation of the problem has to take into account the unique situation of a company and subsequently an appropriate solution method has to be adapted.

Keywords: Assignment Problem; Planning Horizon; Column Generation; Master Problem; Late Shift (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-8350-9064-4_14

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DOI: 10.1007/978-3-8350-9064-4_14

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