Social Research on IT Management Innovation Towards Service Science and Science for Society

Yasuo Kadono ()
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Yasuo Kadono: Ritsumeikan University Graduate School of Technology Management

Chapter 6 in Management of Software Engineering Innovation in Japan, 2015, pp 123-134 from Springer

Abstract: Abstract The stakeholders in IT management of enterprise systems include not only the demand side, i.e., IT user companies, but also the supply side, i.e., IT vendors. We attempt to design a new social research scheme including both the demand side and the supply side to accelerate innovation in IT management. To do so, we first analyze the processes and results of the five surveys we have administered, researching into IT management effectiveness on the demand side and Software Engineering Excellence on the supply side. Second, based on service dominant logic, we construct a new social research scheme for IT management innovation that is more dynamic and interactive between IT user companies and IT vendors than traditional social research schemes. One advantage of the new social research scheme is to be able to pursue management sophistication in the use of IT through three stages: Quality, Cost, and Delivery (QCD) assessment, potential growth factor analysis, and benchmarking with world-class cases. Another advantage is to be able to construct an information circulation platform to accumulate information and knowledge on cases of management sophistication in the use of IT. Furthermore, through a case in the information service industry, we consider the role of science for society in a future-oriented manner that co-creates value beyond the border, i.e., aufheben, between the supply side and the demand side.

Keywords: IT management; Enterprise systems; Innovation; Learning; Social research; Service science; Science for society (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/978-4-431-55612-1_6

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