Six Sigma: Some Case Studies

K. Muralidharan ()
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K. Muralidharan: M. S. University of Baroda, Department of Statistics, Faculty of Science

Chapter Chapter 17 in Six Sigma for Organizational Excellence, 2015, pp 569-582 from Springer

Abstract: Abstract There are three case studies presented in this chapter. Two of the case studies are based on manufacturing industry and other last one based on a service based industry, where we have considered a case for improving customer service. All DMAIC-related process steps are clearly stated and implemented.

Keywords: DMAIC; Brainstorming; Risk priority number; Root cause analysis; Design of experiments; Factorial designs (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-81-322-2325-2_17

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DOI: 10.1007/978-81-322-2325-2_17

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