Analysis of User Needs for the Redesign of a Postural Seat System

Stefano Barone (), Alberto Lombardo () and Pietro Tarantino ()
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Stefano Barone: Production and Managerial Engineering University of Palermo, Department of Technology
Alberto Lombardo: Production and Managerial Engineering University of Palermo, Department of Technology
Pietro Tarantino: University of Naples Federico II P. le Tecchio 80, Department of Aerospace Engineering

Chapter Chapter 1 in Statistics for Innovation, 2009, pp 3-25 from Springer

Abstract: Abstract The identification and translation of customer needs early in the design process is a major challenge for product design researchers. Some needs are explicit and customers can state them very clearly. Other needs are implicit, so customers cannot express them, e.g., those pertaining to the affective and emotional sphere. In this work, we describe the methods most commonly used to capture explicit and emotional customer needs, and the traditional ways in which they are used. Moreover, an integration of QFD and Kansei engineering, a simplification of Kano methodology, and a new attribute weighing methodology based on the “choice time” are discussed for the design of an innovative postural seat system for patients affected by mental retardation.

Keywords: Customer Satisfaction; Conjoint Analysis; Quality Function Deployment; Product Development Process; Choice Time (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1007/978-88-470-0815-1_1

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