Ziqitza Health Care Limited: Responding to Corruption

Robert J. Crawford () and N. Craig Smith ()
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Robert J. Crawford: INSEAD
N. Craig Smith: INSEAD

Chapter 10 in Managing Sustainable Business, 2019, pp 195-208 from Springer

Abstract: Abstract After a monthly staff meeting, a young employee approached Sweta Mangal, CEO of Ziqitza Health Care Limited (ZHL). Sanjay Rafati had been hired as a financial officer the previous month, in November 2011. In view of the company’s strict ethical code, he was nervous about expressing his point of view, which was why he wanted to see Ms. Mangal in private: The situation in one of the states where ZHL operates is getting critical. Unless the government pays what it owes us immediately, we will not be able to make payroll. We won’t be able to service our new ambulances, which will open us up to more accusations of negligence. Lives may be lost. This will devastate our morale and ruin our reputation. That bureaucrat will never stop.

Keywords: Rafati; Ambulance Fleet; Service Public-private Partnerships; Technology; Entertainment; Design (TED); Transparency International Corruption Perceptions Index (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1007/978-94-024-1144-7_10

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