Innovation Drivers of ICT Toward Service Evolution: A Study of Service Generations in Japan

Shigeru Hosono ()
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Shigeru Hosono: Tokyo University of Technology

Chapter Chapter 3 in Business Innovation with New ICT in the Asia-Pacific: Case Studies, 2021, pp 37-55 from Springer

Abstract: Abstract This article discusses the history and future of ICT-enabled services and how their generational progress enriches our lives. ICT contributed to the efficiency and productivity of services in the first generation. Subsequently, ICT substantiated a large scale of service platforms in the second generation and where product/service providers can collaborate with consumers. Now, ICT extends the possibility of services in the third generation, where well-being of both customers and employees and the society can be increased. These advancements of service are clearly visualized by the interactions of four innovation drivers and exemplified with epoch-making services in Japan.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-15-7658-4_3

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DOI: 10.1007/978-981-15-7658-4_3

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