Social Innovation Business Through Value Co-creation with Customers Powered by Lumada: A Case Study of Hitachi Ltd

Masaharu Akatsu ()
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Masaharu Akatsu: Hitachi Ltd.

Chapter Chapter 4 in Business Innovation with New ICT in the Asia-Pacific: Case Studies, 2021, pp 59-83 from Springer

Abstract: Abstract Hitachi is a unique company which has accumulated manufacturing expertise, ICT and operational technology since its founding more than a century ago. Hitachi is now evolving its Social Innovation Business through digital technology and accelerating collaborative value creation with customers. One of key success factors is Lumada: Hitachi’s IoT core platform providing advanced digital solutions, services, and technologies for turning customers’ data into insights to drive digital innovation. This chapter introduces how Lumada contributes to value co-creation with customers in the era of AI/IoT.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-15-7658-4_4

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DOI: 10.1007/978-981-15-7658-4_4

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