Impact of Financial Factors on Social and Financial Sustainability in Banking Sector: A Mediating Role of Financial Literacy

Sarfaraz Javed () and Uvesh Husain ()
Additional contact information
Sarfaraz Javed: Mazoon College
Uvesh Husain: Mazoon College

A chapter in Financial Inclusion in Emerging Markets, 2021, pp 257-280 from Springer

Abstract: Abstract Every bank aims to make an increment in its social and financial sustainability. The financial attitude of employees, their knowledge and behaviour can cause a positive impact on the customer's intention towards the bank. Based on this, it can be stated that through more customers, influence can be improved the sustainability of the banks. The banking industry of India is suffering from a decline in its social and financial sustainability. Therefore, the purpose of this research is to investigate the impact of financial factors on social and financial sustainability in Indian banks with the mediating role of financial literacy. As through the given research, different factors can be analysed that can make an increment in sustainability performance. The data for this research has been collected from 319 employees of Indian banks through questionnaires. SPSS and AMOS tools have been used for running different tests like CFA has been done to test the reliability and validity of the results, whereas SEM used to test the research hypothesis. The analysis of the results reveals that employees’ financial knowledge, behaviour and attitude have a significant impact on the sustainability of Indian banks. Practically, this study recommended to banking authorize to develop training for financial literacy enhancement for bank managers to help them positively contribute to the growth of the business and maintain bank sustainability in term of social and financial. Moreover, the Government can also plan for policies for increasing financial literacy to increase financial performance.

Keywords: Financial attitude; Financial behaviour; Financial knowledge; Financial literacy; Sustainability; Indian banking system (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-16-2652-4_13

Ordering information: This item can be ordered from
http://www.springer.com/9789811626524

DOI: 10.1007/978-981-16-2652-4_13

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().