Introduction to the Role of Information and Communication Technologies in Polarization

Israr Qureshi (), Babita Bhatt (), Samrat Gupta () and Amit Anand Tiwari ()
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Israr Qureshi: Australian National University
Babita Bhatt: Australian National University
Samrat Gupta: Indian Institute of Management Ahmedabad
Amit Anand Tiwari: Indian Institute of Management Rohtak

A chapter in Causes and Symptoms of Socio-Cultural Polarization, 2022, pp 1-23 from Springer

Abstract: Abstract The year 2020 has been a testing ground for the progress towards a cohesive and sustainable future envisaged through the advancement in Information and Communication Technologies (ICTs) (UN ECOSOC 2021). In a time of uncertainty, helplessness, and growing frustrations, we, as a society, found that ICTs can be a mixed blessing. We witnessed the power of ICTs in connecting people across the globe in their collective trauma and desperation (Garfin 2020), forming online mutual aid groups to offer help and support to those in need (Knearem et al. 2021) and building solidarity, and increasing outreach of movements for social justice (Frankfurt 2020). However, these positive trends were marred by the increase in information chaos (Forum on Information and Democracy (2021), the formation of echo chambers (Boutyline and Willer 2017), and the consolidation of extreme views and ideologies (Zeller 2021). These polarizing forces threaten the development-oriented nature of information society and deteriorate social cohesion, which is composed of trust, sense of belonging, and participation in community life (Chan et al. 2006). Social cohesion is the glue that holds the community together and is necessary for collaborative problem solving (Friedkin 2004).

Date: 2022
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DOI: 10.1007/978-981-16-5268-4_1

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