Conversational Banking

Mohan Bhatia ()
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Mohan Bhatia: Wipro Ltd.

Chapter 11 in Banking 4.0, 2022, pp 233-263 from Springer

Abstract: Abstract For the past 20 years, banks have attempted to build technology to engage customers in human and human-like conversations. They have been using call centres and IVR as voice channels for the past two decades. However, they have not been able to provide human-like conversation, mainly due to technology limitations. Conversational banking aims to change all this and enable human-like conversation with the machines of the bank, by the customers, employees, and prospective customers.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-16-6069-6_11

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DOI: 10.1007/978-981-16-6069-6_11

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