Gig Economy: Is It a Poisonous Apple? an Empirical Study of Uber Drivers

Walid Chaouali (), Mohamed Mousa and Samiha Mjahed
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Walid Chaouali: Carthage Business School, University of Tunis Carthage, Member of ARBRE, Higher Institute of Management of Tunis
Mohamed Mousa: Pontifical Catholic University of Peru
Samiha Mjahed: King Saud University

A chapter in Sustainability in the Gig Economy, 2022, pp 175-185 from Springer

Abstract: Abstract The development of digital peer-to-peer platforms and applications, known as the gig economy, is radically transforming the world we live in. Previous literature has focused on the bright side of the gig economy (e.g. factors leading to its adoption). However, little is known about the dark side of the gig economy. In this chapter, we develop a research framework exploring the effects of detrimental factors (i.e. customer aggression, disproportionate customer expectations, and ambiguous customer expectations) on emotional exhaustion and, in turn, on job satisfaction and life satisfaction using the example of Uber. The results have useful implications for researchers and practitioners.

Keywords: Gig economy; Uber; Dark side (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-16-8406-7_13

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DOI: 10.1007/978-981-16-8406-7_13

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