Structural Mechanism for Resilience in the Management of Intangible Assets

Yoshinori Hara (), Senko Ikenobo and Spring H. Han
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Yoshinori Hara: Kyoto University
Senko Ikenobo: Ikenobo Headquarters
Spring H. Han: Kyoto University

Chapter Chapter 2 in A New Approach to Resilient Hospitality Management, 2022, pp 39-92 from Springer

Abstract: Abstract In the previous chapter, we introduced the philosophy and historical background of Japanese hospitality, and outlined how it has influenced the behavioral guidelines in ikebana, tea ceremony, and ryokan. Omotenashi in Japan entails a mapping between the means of hospitality and the actions to be taken. However, the kind of hospitality to be performed remains undecided. It is not a matter of deciding what action should be taken beforehand, when the other person is in a predetermined situation.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-19-1665-6_2

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DOI: 10.1007/978-981-19-1665-6_2

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