Technology Readiness and Digital Transformation: A Case Study of Telework During COVID-19 Pandemic and Future Work in Vietnam

Quan Vu Le (), Jason Nguyen and Jasmine Ha
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Quan Vu Le: University of Hong Kong, HKU-Vietnam
Jason Nguyen: Western University
Jasmine Ha: Western University

A chapter in Information Systems Research in Vietnam, 2023, pp 97-116 from Springer

Abstract: Abstract The COVID-19 pandemic has highlighted how the adaptability to telework has become the key to resilience for businesses and workers. In this chapter, we study how organizations can implement telework effectively to both enhance organizational resilience and improve workers’ productivity and welfare. To that end, we conducted a self-administered survey in Vietnam with five-hundred and fifty-four employees across 52 companies based in Ho Chi Minh City and Ha Noi. The quantitative analysis is further supported by informal interviews with by mid-level managers and senior executives in the University of Hawaii—Shidler Vietnam EMBA program. We identify workers’ technology readiness as an important driver for the productivity telework in that technology readiness has a positive and statistically significant impact on working from home productivity. Furthermore, adequate equipment and training positively and significantly influenced working from home productivity. This increase in productivity leads to higher individual performance expectations and company performance. Given strong evidence presented in this study supporting telework, senior management and executives participated in the survey recommend digital transformation strategy to cope with the new normal must consider the following tasks: (1) Technical capacity enhancement; (2) Categorize employees into different groups; (3) Change the management mindset; (4) Build a corporate culture for telework; and (5) Organize periodic virtual events such as team building, and open forum.

Keywords: Technology readiness; Digital transformation; Telework; Future work; COVID-19 pandemic; Vietnam (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/978-981-19-3804-7_7

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