Technology Application in Airports Reopening and Operations Recovery Due to COVID-19 Pandemic

Rita Zaharah Wan-Chik (), Nur Syaza Syazwina Binti Zamri and Siti Salwa Binti Hasbullah
Additional contact information
Rita Zaharah Wan-Chik: Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT)
Nur Syaza Syazwina Binti Zamri: Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT)
Siti Salwa Binti Hasbullah: Universiti Kuala Lumpur—Malaysian Institute of Information Technology (UniKL MIIT)

Chapter Chapter 11 in Technology Application in Aviation, Tourism and Hospitality, 2023, pp 143-166 from Springer

Abstract: Abstract Airport business has been severely impacted by the COVID-19 pandemic with travel ban, closed borders and the “new norm” of some standard operating procedures. The implications of the COVID-19 pandemic on airports have driven the adoption of technology that offers value for optimising operations as an approach to airports reopening within the new norm. The purpose of this study is to explore the feasibility of technology adoption in assisting airport industry on the road to recovery following the COVID-19 crisis. It investigates the adoption of technology by airports and its benefits in assisting airports reopening and operations recovery. For this study, a total of 33 literatures on technology adoption by airports between the year of 2020 to 2021 were reviewed. The findings indicated that airports will benefit from adopting three major areas of technology: Artificial Intelligence, biometrics, and the Internet of Things. These technologies benefit airports in a variety of ways such as cost-effectiveness, crowd control, improved efficiency, enhanced passenger experience, reduced contact, improved safety and security, time savings, and assistance for airport workers. Technological adoption in airport operations, on the road to recovery following the COVID-19 crisis, can contribute to the overall perception and distinctiveness of airports, as well as the acceptance of technology.

Keywords: Technology adoption; Aviation management; Airport; Operations; Strategies; COVID-19 (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-19-6619-4_11

Ordering information: This item can be ordered from
http://www.springer.com/9789811966194

DOI: 10.1007/978-981-19-6619-4_11

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().