Contactless Hospitality Technology in Post-COVID-19 Era: Future Research Clusters

Nor Aida Abdul Rahman (), Azizul Hassan, Md Fauzi Ahmad and Reshminder Kaur Satvindar Singh
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Nor Aida Abdul Rahman: Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT)
Azizul Hassan: Tourism Consultant Network, The Tourism Society
Md Fauzi Ahmad: Universiti Tun Hussein Onn Malaysia
Reshminder Kaur Satvindar Singh: Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT)

Chapter Chapter 13 in Technology Application in Aviation, Tourism and Hospitality, 2023, pp 179-188 from Springer

Abstract: Abstract The global travel, tourism and hospitality sector is facing the effect of pandemic COVID-19 outbreak. Health and the safe of travelers’ issue has become the critical focus and crucial in hospitality recovery plan. The sudden COVID-19 outbreak has led to accelerated adoption of technology for both travelers and hospitality service providers. This chapter aims to explore type of contactless technology used in hospitality industry and proposed a research cluster for future research agenda. Among the technology discuss in this chapter are Virtual Reality, Chatbots, Robotic, contactless payment, voice search, mobile check-in, recognition technology and many more.

Keywords: Contactless technology; Hospitality; COVID-19; Research cluster; Tourism and travel (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-19-6619-4_13

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DOI: 10.1007/978-981-19-6619-4_13

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