The Impact of Emotional Contagion on Managerial Efficiency: IIOT as a Moderator

Tilottama Singh (), Rajesh Upadhyay and Abdullah Akhtar
Additional contact information
Tilottama Singh: Uttaranchal University
Rajesh Upadhyay: Graphic Era University
Abdullah Akhtar: Mazoon University

A chapter in Industry 4.0 and the Digital Transformation of International Business, 2023, pp 305-314 from Springer

Abstract: Abstract The rise of technology has resulted in economic emergence across the countries. In a world relying upon technology, human beings’ efficiency and emotions may go hand in hand as depicted in one of the movies “Office space” which showed three professional programmers aggressively breaking a machine which disappointed them for too long. Thus, despite of incrementing technological framework, one cannot be distressed with the phenomena of how technology, emotions, and managerial efficiency have mutual interdependence on each other. Quite a few studies have taken place in the field of technology, emotions, and managerial efficiency, yet few have explored the interrelations between the variables in today’s challenging global scenario. Thus, the research gap provides the base of the research for which the finance professionals working in IT industry have been chosen where the emotional contagion level of these professionals is evaluated purposefully who are working on criticalities to save the business, maintaining their emotional stability to perform effectively. The sample size comprising of 148 working finance professionals was incorporated for research. A structured questionnaire using two settled scales: the “Positive and Negative Affect Schedule” (PANAS) scale and the “emotional contagion” (EC) scale (Watson et al., J Pers Soc Psychol 54:1063–1070, 1988) based on purposive sampling was applied. The relationship with both variables emotions and efficiency is investigated by applying Pearson bivariate interaction. The paper presents a dynamic computational model of emotional contagion and efficiency where technology act as a mediator. The result further displayed that female finance professionals are comparatively more vulnerable to EC using IT techniques than men and the notch of EC is directly connected to emotional quotient levels of manpower which helps in increasing efficiency where IT act as a potential moderator.

Keywords: Emotional contagion; Professionals; Emotional quotient; IIOT (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-19-7880-7_18

Ordering information: This item can be ordered from
http://www.springer.com/9789811978807

DOI: 10.1007/978-981-19-7880-7_18

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().