The Burden and Autonomy of Women in the IT-BPO Industry in Metropolitan Manila: Under the COVID-19 Pandemic

Makiko Ota ()
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Makiko Ota: Rikkyo University

Chapter Chapter 9 in Base of the Pyramid and Business Process Outsourcing Strategies, 2023, pp 171-190 from Springer

Abstract: Abstract The purpose of this chapter is to discuss how the COVID-19 pandemic affects the lives and household responsibilities of women in the IT-BPO industry in the Philippines. The growth of the industry has created possibilities for university-educated women in adversity to upgrade their lives, enhance their autonomy, and achieve upward mobility. Through online interviews with female workers/former workers in IT-BPOs in Metropolitan Manila, the author explores their gendered contribution and responsibility in households both prepandemic and during the pandemic, while paying attention to differences in both according to life stage. This study suggests the possibility that young female IT-BPO workers from low-income households, who tend to be economically responsible for their families, are more vulnerable to the pandemic.

Keywords: IT; Business process outsourcing; COVID-19; Pandemic; Gender; Class mobility; Call center (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-19-8171-5_9

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DOI: 10.1007/978-981-19-8171-5_9

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