Does E-Governance Bring New Normal Sustainable Way for Emerging Economies Post Pandemic? A Review

Eliza Sharma () and John Ben Prince ()
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Eliza Sharma: Symbiosis Institute of Business Management Bengaluru
John Ben Prince: Symbiosis Institute of Business Management Bengaluru

Chapter Chapter 6 in New Normal in Digital Enterprises, 2023, pp 107-133 from Springer

Abstract: Abstract The COVID-19 pandemic has ushered in the need for a digital revolution in governance and administration across the world. E-governance, or online delivery of government services, has become a key approach to ensure the continuity of services during lockdowns and quarantines. This study was conducted to examine the role of e-governance policies adopted in the wake of COVID-19 across the world. This chapter presents an overview of e-governance as a concept and its importance during COVID-19. It is supported by exhaustive examples of some e-governance policies utilized by developed as well as developing countries around the globe during the pandemic. Following this study, the impact of these e-governance policies has been discussed and suggestions were given related to the areas which need to be improved to effectively continue the e-governance practices of the governments even after the pandemic COVID-19 moves into a decline, as these policies ensure speedy execution of work, transparency, and accountability.

Keywords: E-governance; Information and technology; Lockdown; Pandemic; Essential services; Community; Government policy; Online governance; COVID-19 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-19-8618-5_6

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DOI: 10.1007/978-981-19-8618-5_6

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