Factors Affecting the Quality of Lodging Services of 3 to 5 Star Hotels in Hanoi

Nguyen Minh Tuan ()
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Nguyen Minh Tuan: Hanoi University of Natural Resources and Environment

A chapter in Contemporary Economic Issues in Asian Countries: Proceeding of CEIAC 2022, Volume 1, 2023, pp 657-672 from Springer

Abstract: Abstract This study determines the standard of hotel accommodations in Hanoi. The survey approach was used to obtain information on customer evaluations based on SERVQUAL theory for lodging visits in Hanoi. The findings indicate that customers are placing a greater emphasis on service quality and pricing. Enterprises in the hotel sector should focus on enhancing service quality in order to preserve and increase customer loyalty and satisfaction based on the aforementioned characteristics.

Keywords: Service quality; Hotel; Hanoi (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-19-9669-6_39

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DOI: 10.1007/978-981-19-9669-6_39

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