Conceptual Approach

Yomi Babatunde () and Sui Pheng Low ()
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Yomi Babatunde: University of the Witwatersrand
Sui Pheng Low: National University of Singapore

Chapter Chapter 6 in Cross-Cultural Management and Quality Performance, 2015, pp 67-92 from Springer

Abstract: Abstract This chapter models the underpinning theories of the study. It links the problem under investigation to previous research in the form of a theoretical framework. Within the context of the study, it chronologically discusses the different models toward the eventual formulation of the quality management assessment matrix (QMAM) that fills the theoretical gap identified.

Keywords: Conflicts; International Organization for Standardization (ISO); Model; Matrix; Service quality performance (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-287-362-0_6

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DOI: 10.1007/978-981-287-362-0_6

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