Summary and Conclusions

Yomi Babatunde () and Sui Pheng Low ()
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Yomi Babatunde: University of the Witwatersrand
Sui Pheng Low: National University of Singapore

Chapter Chapter 9 in Cross-Cultural Management and Quality Performance, 2015, pp 207-220 from Springer

Abstract: Abstract This last chapter summarizes the key findings of the book and highlights the theoretical and practical contributions, limitations, and recommendations of this study for future research. The study provides recommendations for international firms to account for cross-cultural influence on quality performance as perceived by their business partners in the host country. It also provides guidance on the application of the quality management assessment model (QMAM) by drawing on the different service quality performance indicators that have also been developed correspondingly in this study.

Keywords: Attributes; Practical contributions; Service quality performance indicators; Strategies; Theoretical contributions (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-287-362-0_9

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DOI: 10.1007/978-981-287-362-0_9

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