Relationships Between Human Capital, Organizational Integration, and Performance in Omni-Channel Retailing

Yixuan Han (), Hanchen Li (), Haochen Sun () and Guang Song ()
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Yixuan Han: Beijing Jiaotong University
Hanchen Li: Beijing Jiaotong University
Haochen Sun: Beijing Jiaotong University
Guang Song: Beijing Jiaotong University

A chapter in LISS 2020, 2021, pp 717-730 from Springer

Abstract: Abstract Several studies have identified that human resource management drives organizational integration in omni-channel (OC) retailing and is the key factor in determining the integration of OC supply chain. However, the relationship between human capital (HC), organizational integration, and firm performance has not been proved, and how HC affects firm performance under the specific aspects of organizational integration is unclear. This paper adopts the structural equation model (SEM) for empirical analysis and research and draws the conclusion that HC plays a key role in the integration of the OC organizational culture and organizational structure. Meanwhile, these three factors have a positive impact on firm performance. This study recommends optimization of OC enterprise management and provides inspiration for academic research in OC, supply chain, and human resource management.

Keywords: Omni-channel; Human capital; Organizational integration (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-33-4359-7_50

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DOI: 10.1007/978-981-33-4359-7_50

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