A DX-Based Cross-Functional Process Management System

Shinichiro Kawaguchi () and Nguyễn Thị Hiền
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Shinichiro Kawaguchi: The UB Erdem University of Ulaanbaatar
Nguyễn Thị Hiền: Vietnam - Japan Institute for Human Resources Development, Foreign Trade University, Vietnam

Chapter Chapter 4 in DX Thinking and Innovation in Production Management, 2026, pp 57-75 from Springer

Abstract: Abstract To achieve sustainable growth in a volatility, uncertainty, complexity, ambiguity (VUCA) environment, establishing organizational resilience in cross-functional process management is essential. This study redesigned the cross-functional process management system as an integrated framework combining key performance indicators (KPIs) and Risk Management, the RACI-VS model, and cognitive and noncognitive skills, to overcome conventional process management challenges (e.g., communication fragmentation and decision delays). Empirical analysis conducted in a Vietnamese company proved that the system’s implementation resulted in a statistically significant improvement in the efficiency of cross-functional processes (P

Keywords: Organizational transformation; Cross-functional process management; KPIs and risk management; RACI-VS model; Knowledge management; Organizational resilience (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-95-8360-7_4

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DOI: 10.1007/978-981-95-8360-7_4

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